Shipping Policy

Last Updated: August 30, 2026

At AURAFLEX, we are committed to delivering your orders safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–2 business days after the order is placed.

Once your order has been dispatched, you may receive a confirmation message with relevant delivery information.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

• Major Cities: 2–3 business days

• Other Areas: 3–5 business days

• Remote Areas: 5–7 business days

Delivery times are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, AURAFLEX may offer free shipping promotions or discounted delivery rates.

4. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible locations.

For COD orders, customers are required to provide a valid phone number and complete delivery address.

Please ensure that someone is available at the provided address to receive and pay for the order.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information.

AURAFLEX is not responsible for delivery failures caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Refusal to receive the order

• Failure to respond to courier calls

Additional shipping charges may apply if an order needs to be re-shipped because of incorrect information provided by the customer.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• Courier issues

• Weather conditions

• Public holidays

• High order volumes

• Remote delivery locations

• Unexpected circumstances beyond our control

We appreciate your patience in such situations.

7. Lost or Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible and provide clear photos or videos of the package and product.

If a package is confirmed to be lost or damaged during transit, we will work with the courier service to resolve the issue.

8. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please contact our customer support team as soon as possible if you wish to cancel an order.

9. International Shipping

International shipping may not be available for all products or destinations.

If international shipping is offered, delivery times, shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination country.

Any customs duties or import taxes imposed by the destination country are the customer's responsibility.

10. Contact Us

If you have questions about your order or shipping, please contact AURAFLEX through the contact information provided on our website.

AURAFLEX
Fashion • Beauty • Jewelry • Lifestyle