Return & Refund Policy

Last Updated: August 30, 2026

At AURAFLEX, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product.

• You received the wrong product or size.

• Your order is incomplete or missing an item.

• The product received is significantly different from the product description.

Return requests must be made within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Lingerie and intimate wear

• Nightwear that has been worn

• Cosmetics, skincare, and beauty products that have been opened or used

• Jewelry that has been worn or damaged by the customer

Products must be unused, unworn, and in their original packaging when eligible for return.

3. Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Clear photos/videos of the product

• Photos of the packaging, if applicable

After reviewing your request, we may offer a replacement, exchange, or refund depending on the situation.

4. Refunds

Once your return or refund request is approved, we will process the refund according to the payment method used for your order.

For Cash on Delivery orders, refunds may be processed through an available electronic payment method after verification.

Please allow reasonable processing time for the refund to reach your account.

5. Return Shipping

If the return is due to our mistake, such as receiving a wrong, damaged, or defective product, AURAFLEX will cover the applicable return shipping cost.

If a return is approved for another eligible reason, the customer may be responsible for return shipping costs.

6. Exchanges

If you receive the wrong size, color, or product, please contact us within 7 days of delivery.

Exchange requests are subject to product availability.

7. How to Request a Return or Refund

To request a return, exchange, or refund, contact us through the contact information provided on our website.

Please include your order number, reason for the request, and clear photos/videos of the product.

Our support team will review your request and guide you through the next steps.

8. Important Note

AURAFLEX reserves the right to reject return or refund requests that do not meet the conditions stated in this policy, including products that have been worn, used, washed, damaged, or altered by the customer.

By placing an order with AURAFLEX, you agree to the terms of this Return & Refund Policy.